True Hydrogen - Plus Green Tea

1. Eligibility for Returns
Timeframe: Customers have 30 days from the date of purchase to request a
return.
Condition: Items must be unused, in the original packaging, and in the same
condition as received.
Refund Processing Time: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.
Refund Method: Approved refunds will be processed, and credit will be applied
to your original method of payment within 3 days of approved refund.
Non-returnable Items: Certain items like custom products and items marked
and final sales are not eligible for return.

2. Return Process
Requesting a Return: Contact our customer service at mike@eagleh2.com to initiate a return. Provide your order number and reason for the return.
Returning Items: Customers are responsible for returning products, packaging & shipping costs unless the item arrives damaged or incorrect.
Shipping Damage: Eagle H2 will replace any bottles or products damaged
during shipping at Eagle H2's expense. To initiate a replacement, customers
must email mike@eagleh2.com with the following information:
1. Was the delivery driver notified of damaged packaging (if applicable)
2. Tracking number and details of the damage
3. Photos of the damaged package and goods
4. List of damaged and undamaged items
5. Receipts or proof of package value (Invoice)
This information is required for Eagle H2 to recover costs from the shipping company.
Eagle H2 will not replace damaged Items until all information is received. Note we may have you return damaged items to Eagle h2 at our expense.

3. Contact Information
Customer Service: For further questions or concerns about our return policy,
please contact us at mike@eagleh2.com or visit our website at www.eagleh2.com .